Complaints

What happens next?

After you get in touch, we will:

• Acknowledge your complaint via email or call and share a complaints reference number;
• Provide you with an update on your case investigation within two (2) working days;
• Deliver a suitable resolution within five (5) working days from receipt of your complaint.

We are committed to providing our customers and partners with products and services of the highest standards.

If you feel our response did not completely satisfy your request, you may notify our appeals committee to re-assess the complaint within 3 months of the date of the initial resolution by emailing complaints.gulf@metlife.com One of our representatives will respond to you within five (5) working days.

Click here to download our complaints process.