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Forms & Guides

We’ve made it super easy to find what you’re looking for, because your time is valuable. Need to update your contact details, file a claim or allocate a premium? Simply select any of the categories below and click on the relevant form to download it.

The forms available herein can be used to make changes to your policy such as changes to your contact details, beneficiaries, partial withdrawals and other policy amendments.

We recommend to use our online portal to submit change requests for a quicker processing time. However, incase you need to submit the request manually using the forms, the processing time will be extended.  As we continuously strive to improve our services, please be informed that you will receive an SMS after the processing of all payment related requests. As such, please may you ensure that your contact information is always up to date.

These forms are required for:

  • Changing address
  • Amending existing policy(ies)
  • Taking advantage of some of your policy features (loan, partial surrender, etc...)


Where should I send the completed form(s)?

By email:

By mail to: Customer Care MetLife, PO Box 371916, Dubai, UAE

Download Forms:

        Change of Address Form

        Declaration & Undertaking regarding a Lost Policy Form

        Policy Loan Request Form

        Policy Full Maturity and Release Form

        Policy Partial Maturity and Release Form

        Policy Partial Surrender and Release Form

        Policy Full Surrender

        Request for addition of Recovery Benefit Plan Rider

        Request for Policy Change - Life (Change of Name, Beneficiary, Method of premium payment)

        Request for Policy Change - Personal Accident (Change of Name, Beneficiary, Method of premium payment) 

        Specimen of Signature

        Health Certification

        W-8BEN-E Entities

        W-8BEN Individuals


        Authority & Indemnity

        Beneficiary Endorsement

        Telegraphic Transfer

        Transfer between sub account

        Payor Details Form - (For Company)

        Payor Details Form - (For Individuals)

        Request for Policy Annuity Payout

        Policy Replacement / Reduction

        Policy Surrender and Release

        Service Call Check List

        Third Party Access Authorization Form

        Know Your Customer

For Medical Claims or Individual Claim forms please access:

For Medical Claims or Individual Claim forms please access:


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