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Help us improve our products and services, share your experience with us.

What happens next?

After you get in touch, we will:

  • Acknowledge your complaint via email or call and share a complaints reference number;
  • Provide you with an update on your case investigation within two (2) working days;
  • Deliver a suitable resolution within five (5) working days from receipt of your complaint.

We are committed to providing our customers and partners with products and services of the highest standards.

If you feel our response did not completely satisfy your request, you may notify our appeals committee to re-assess the complaint within 3 months of the date of the initial resolution by emailing One of our representatives will respond to you within five (5) working days.

Click here to download our complaints process.

Country UAE Bahrain Kuwait Oman Qatar Any other country
Number 800 6385433 800 08033 +965 2 208 9333 800 70708 800 9711 +971 4 415 4555  


Lines are open from 8:30am to 7:00pm (UAE time; GMT + 04:00 hour)


Ubora Office Towers
Business Bay
Office no. 1903
P.O. Box 72578
Dubai, UAE


Office # 31, Building # A0452
Road # 1010 Sanabis 410
P.O. Box 20281                        
Manama 319, Kingdom of Bahrain


15th Floor, Rakan Tower
Salhia, Fahad Al-Salem Street
P.O. Box 669
Safat 13007, Kuwait


Haffa House Hotel, 2nd Floor
P.O. Box 894
P.C. 114, Muttrah, Sultanate of Oman


Jaidah Square Building
Airport Road, near HSBC main branch
2nd floor
P.O.Box 913
Doha, Qatar