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Forms Library

We’ve made it super easy to find what you’re looking for, because your time is valuable. Need to update your contact details, file a claim or allocate a premium? Simply select any of the categories below and click on the relevant form to download it.

Medical Claims & Pre-Approval Forms Collapsed Expanded

These forms are required for:

  • Pre-approvals from Medical Providers (for medical card holders)  
  • Submitting a Medical Claim Reimbursement Request (for medical card holders)

Where should I send the completed form(s)?

You can submit them through myMetLife desktop or mobile app.

Once you login, all you need to do is:

  • Complete the online claim form
  • Upload your supporting documents
  • Submit the online form

It's as simple as that!

If you are working offsite and do not have access to the internet, please contact your HR department to submit the documents.

Download Forms:

Individual Claim Forms Collapsed Expanded

These forms are required for:

Submitting a Claim. Not sure which form to use? Click here to learn on how to make a claim

Where should I send the completed form(s)?

Copies can be emailed to lifeclaims@metlife.ae

Originals to be sent by mail to:

Claims Department MetLife, Ubora Office Tower, Business Bay, PO Box 371916, Dubai, UAE

Note: Original documents are required to process any claim.

Download Forms:

Accident Benefits - Employer's Statement (English) / (Arabic)

Baggage Delays / Baggage Loss Claim Form

Beneficiary Endorsement

Final Proof of loss

Flight Delays Claim Form

Partial Disability / Accidental Dismemberment Claim Report – Physician & Claimant Statement Form - Form CL-20 (English) / (Arabic)

In Patient Medical Reimbursement Claim Form (English)  /(Arabic)

Permanent Total Disability – Claimant Statement - Form 321 (English) / (Arabic)

Permanent Total Disability – Physician’s Statement - Form 322 (English) / (Arabic)

Proof of Death – Claimant Statement - Form CL-39 (English) / (Arabic)

Proof of Death – Physician’s Statement - Form CL-40 - (English) / (Arabic)

Individual Policies Collapsed Expanded

These forms are required for:

  • Changing address
  • Amending existing policy(ies)
  • Taking advantage of some of your policy features (loan, partial surrender, etc...)

Where should I send the completed form(s)?

By mail to:

Customer Care MetLife, PO Box 371916, Dubai, UAE

Download Forms:

        Change of Address Form

        Declaration & Undertaking regarding a Lost Policy Form (English) / (Arabic)

        Policy Loan Request Form (English) / (Arabic)

        Policy Full Maturity and Release Form (English) / (Arabic)

        Policy Partial Maturity and Release Form

        Policy Partial Surrender and Release Form

        Policy Full Surrender and Release Form

        Request for addition of Recovery Benefit Plan Rider

        Request for Policy Change - Life (Change of Name, Beneficiary, Method of premium payment) - (English) / (Arabic)

        Request for Policy Change - Personal Accident (Change of Name, Beneficiary, Method of premium payment) - (English) / (Arabic)

        Specimen of Signature

Transfer between Sub-Accounts & Premium Allocation Form

Common Reporting Standard CRS Collapsed Expanded

CRS Form 

FAQs about CRS

Instructions to receive your funds by Wire Transfer (when applicable)

To prevent any delays in receiving your funds by Wire Transfer, please include the following details when confirming your payment instructions:

  • Bank Name
  • IBAN (Account Number if the country does not use IBAN)

Full name Swift code

Note: include IFSC if requesting the transfer to India.

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