At MetLife we have a wide selection of solutions that can suit your lifetime financial goals including Life Insurance, Accident & Health cover, retirement, educational and investment solutions.

Our need-based approach will help you identify your needs and potential gaps in your financial planning and depending on your target goal and the length of your accumulation period, we can help you identify the most optimal solution.

Get a free financial check up with one of our advisors to help you identify where you want to be and what you need to do to get there.

Click here to view our products.

To get a quote for any product:

• Click here.
• Complete the details pertaining to your product interest and submit.
• You will be contacted within 1 business day.

To be eligible to apply for Individual products we offer:

• Your minimum age must between 21 years up to a maximum attained age of 85 years (the maximum attained age varies depending on the product you require).
• You are a Gulf resident (i.e residing in UAE, Qatar, Bahrain, Oman, Kuwait). We also offer life insurance products to non-residents.
• You are not a resident in a sanctioned country and in some instances in high risk countries. This list of such countries are variable and may change in the future.

Click here to access our Protection Gap Calculator and fill in the required details.

Mutual funds offer you a diversified investment vehicle without requiring a great deal of money. Your investment and those of other investors with similar objectives are pooled to purchase securities.

A professional manager closely monitors the securities held within a fund portfolio to determine if they're meeting the objective of that fund. They buy and sell securities in an effort to get the best return for investors while maintaining that objective. There's usually a fee charged by fund companies for the manager's services. Those fees are normally a fraction of what it would cost you to make stock or bond purchases independently.

1. Medical Products

1.1. Tailor Made Group Medical

• This is a group medical product that can be customized to fit each client’s specific needs.
• Provides comprehensive major medical insurance benefits that cover in-patient and out-patient medical expenses.
• Employers can also include a wide range of optional benefits such as Maternity, Dental, Optical, Alternative Medicine, Physiotherapy, Psychotherapy, etc.
• Furthermore, non-medical riders like Group Critical Illness Insurance and Group Body Repatriation Insurance are available if needed
• The product is an employer-funded product wherein insurance for all employees is mandatory. Depending on the request of the employer, dependents or parents of employees would be covered.
  
  

Who can apply?

• Targets small, medium, and large corporate enterprises 
• T&Cs apply.
  
  

2. Group Life Products

2.1. Tailor Made Group Life & Disability

• Group Life and Disability is an employer-sponsored group insurance product wherein enrollment for all employees is mandatory.
• Product offers a range of Coverages that are tailored to provide Benefits suited to specific requirements. The Coverages include: 
  • Group Life Benefit
  • Accidental Death Benefit
  • Disability Benefit
  • Repatriation of Mortal Remains Benefit
  • Accidental Medical Expense Reimbursement Benefit
  • Long Term Disability
  • Passive War Risk Benefit
• Employers can choose the sum assured relative to their needs which can be either a function of the employee’s salary, or a fixed amount.
  
  

Who can apply?

• T&Cs apply.
  
  

2.2. Life Shield

• Life Shield is an employer sponsored group insurance product wherein enrollment for all employees is mandatory.
• Product provides a variety of benefits for life and disability risks.
• Employers can choose the plans among the three available options.
  
  

Who can apply?

• Life Shield product is designed to provide coverage for small medium enterprises
• T&Cs apply.

• Complete a change of address form mentioning your new email address.
• Submit the completed form here.
  
  

Your new email address will be registered as your new username once your request is processed. You will receive an e-mail notification that your profile has been updated. Thereafter, click here to reset your password.

Tip: We recommend that you choose a personal email address such as Hotmail/Outlook, Yahoo, and Gmail. Other domains may have strict filter settings that may block incoming mail or identify it as spam/junk.

For Individual policy holders with an email address mentioned in the application form:

1. You are automatically registered in myMetLife and your e-mail address will be your username.
2. Once your application is approved, you will receive a welcome e-mail with instructions to retrieve your password. Please check your spam/junk inbox incase you have not received the welcome e-mail.
3. In the welcome e-mail, click “Retrieve Password”. A temporary password will appear.
4. Click “log in” to be redirected to the log in page.
5. You will then be prompted to create a new password.
6. Enter a new password and confirm the new password then click “Submit”.

The new password must be:

• 8-13 characters long
• Alphanumeric only (A-Z, a-z, 0-9)
• Without special character/s (@!.%)
• Different from the old password
  
  

For Individual policy holders without an email address in the application form:

1. Complete a change of address form mentioning your new email address.
2. Submit the completed form here.

Your new email address will be registered as your new username once your request is processed. You will receive an e-mail notification that your profile has been updated. Thereafter, click here to reset your password.

Tip: We recommend that you choose a personal email address such as Hotmail/Outlook, Yahoo, and Gmail. Other domains may have strict filter settings that may block incoming mail or identify it as spam/junk.

For members with medical insurance provided by your company

If your employer provided your email address upon enrollment in the policy, you will be registered in myMetLife automatically. You will receive a welcome e-mail with your credentials.

If you did not receive the welcome e-mail, you may self-register by following the steps below:

• Go to www.mymetlife.net
• Click on “Register Now” and follow the registration process

It may take up to 24 hours for your credentials to arrive in your inbox, please check your spam / junk folder.

If you still did not receive the e-mail, it could be due to your security settings associated with your e-mail address which maybe blocking the e-mail.  If you have a corporate e-mail and would like to continue using it as your primary access e-mail, please consult your local IT team to adjust the security settings to receive e-mail from “@metlife”. Alternatively, you may change your primary access e-mail to a personal e-mail address by contacting us on the numbers below.

• 1. Make sure that you enter the correct e-mail address as mentioned on your policy application form.
  2. If you are using a corporate e-mail, please consult your local IT team to adjust the security settings to receive emails from the domain “@metlife”.
  3. If you are using personal e-mail (e.g. gmail, yahoo, etc), check the spam folder or junk mail if it is not received in your inbox within 24 hours.
  4. Alternatively, you may change your username/e-mail to a personal e-mail address as follows:
• Complete a change of address form mentioning your new email address.
• Submit the completed form here.
   

Your new email address will be registered as your new username once your request is processed. You will receive an e-mail notification that your profile has been updated. Thereafter, click here to reset your password. 

You may pay your policy via the methods listed below:

• Direct Debit or Standing Order
• E-payment (myMetLife and mobile app)
• Wire transfer
• Cheque, credit or debit card at our offices
  
  

Note: We currently do not accept cash, cash deposit or demand draft.

For more details, click here.

1. Visit any of our offices.
2. Fill out the standing order form. Mention your policy number, premium amount in the currency of the policy and frequency. Ensure to fill the required information and read the disclaimer carefully.

Ensure that you are using the latest version of our mobile application.

To download the application click Android/iOS  or scan the QR code          

• Login using your credentials.
• Click on “E-payments Due”.
• Select the green “EPAY” button.
• Select “Pay premium”.
• Check the box to acknowledge reading the terms and conditions then Click “I agree”.
• Enter your card details and click “Next”.
• Enter the details of your billing address and click “Next”.
• Click “Pay Now”. If you are promoted to authenticate, please click submit.
• A “Payment Success” message will pop up that confirms that the payment is successful. An email will also be sent to you confirming the payment details for your records.
• Only the following debit/credit cards are accepted:  Visa/Mastercard/JCB/Discover         

Our portal provides a secure way to pay your premium using your debit or credit card no matter where you are in the world. All you need to do is:

• Log in to myMetLife.
• Under “My Policies”
• Click “Premium is due. Pay Now” button above the policy number. This banner will only appear when your premium is due.
• Under the “Payments” tab, click “Pay Premium”.
• Click “I Agree” on the disclaimer and follow the OTP prompt.
• Enter your card details and click “Pay Now”.
• Only the following debit/credit cards are accepted:  Visa/Mastercard/JCB/Discover

After making the payment:

• A confirmation banner in green will appear at the top of the portal confirming that the payment was successfully submitted.
• A “Print Receipt” option will appear following the payment whereby you can click on it and download the receipt for your records.
• An acknowledgement email will be sent to your registered e-mail.
• The payment will also appear in your “payment history” online within 8 to 10 days or earlier.
  

You may pay by wire transfer to our bank details below:

If your policy currency is in USD:

If your policy currency is in BHD:

Please mention the policy number for which you are making the premium payment for so that we can deposit the payment in your policy. Once the transfer is complete, please submit a copy of the transfer slip via our contact us form, and select “inquiry” and then:

• Under “product type”, you select “insurance purchased by you”
• Under the drop down “my inquiry is related to” select “Premium”
• Under more details about your inquiry, select “other”
• Leave your comments and attach the transfer slip and click submit.

Provided you have shared your policy number in the proof of transfer slip, you can view your payment within 8-10 days from the payment date on myMetLife online portal or myMetLife mobile app by going to the payment history page.

At present, the online e-payment option can be used to pay the due premium only. If you wish to pay an amount different than the due premium such as premiums that were missed in the past or to re-pay a loan, reinstate your policy or excess payments or any other payment that is different than your due premium, please refer to the other “Ways to pay your premium”.

As per your policy terms and conditions, payment has to be done as per your policy currency.

In myMetLife mobile app, you can pay using the local currency provided that it is available.

The “Pay now” button will only be available one month before and after the due date.

If your premium is due but the button is not available, please contact 80008033.

Alternatively, you may opt to pay by other available methods. Refer to the FAQ “What are the acceptable and safe methods through which I can pay my policy?” for more details.

You, as the policy owner, must pay the premium or an authorized third party may do so provided they are either an insured or a beneficiary on your policy.

If you are unable to make the payment or if the person who wants to pay on your behalf is not a party to the contract in your policy, you can authorize a third party payor (who must be a direct family member) by submitting the requirements below:

• Payor Details Form
• Copy of valid National ID Card and Passport with Residence Visa of Third-Party Payor
• Proof of relationship (e.i. Birth Certificate, Marriage Contract, etc.)
  
  

Submit the completed form here.

Certainly. If your e-mail address is registered in our records, you will receive an e-mail 15 to 30 days before the premium renewal date informing you to login to our portal to view the premium reminder notice.

You may also receive reminders via other communication channels such as SMS, automated phone call and postal address.  You can also set your preference on when to receive reminders via our online portal by clicking on “Manage Profile” and going to “Preferences”.

If you want to change the expiry date or your card, while the card number remains the same, please contact us mentioning your registered email address in the email field. We will contact you to provide more details about your request before making the change.

If you need to change your card number, you will need to submit a Pre-authorized Direct Card debit agreement form with MetLife. To obtain this form:

1. Visit any of our offices.
2. Fill out the standing order form. Mention your policy number, premium amount in the currency of the policy and frequency. Ensure to fill the required information and read the disclaimer carefully.

If your policy does not generate an account value or if it does generate an account value but the amount therein is insufficient to cover the monthly policy expenses, then you will have a grace period within which the payment can be paid with no interest charge (if applicable to your policy) and your policy benefits will remain active. Refer to the terms and conditions to know about the number of days your grace period provision allows.

If your policy does generate an account value and it is currently sufficient to cover the monthly policy expenses, then the policy benefits will remain active until the account value depletes and can no longer cover the monthly expenses. At this stage, the grace period will then apply.

It is recommended to commit to your payment plan to achieve your target financial goals

It is always recommended to adhere to the premium payment schedule to achieve your target financial benefit or to ensure you remain secured at all times.

If your policy does not have an account value and you have missed to pay on the due date, then you will have a grace period (usually 60 days) within which the payment can be paid with no interest charge (if applicable to your policy) and your policy benefits will remain active.

If your policy has an account value yet your premium is due, you may pay later so long as your account value is sufficient to cover the monthly policy expenses to keep the policy active.

However, this flexibility may be allowed in some of our products only after a period of time.

You may refer to the terms and conditions of your policy contract to see if it contains a provision that allows to change the premium amount. Incase such provision exists, you will need to submit the following to us via our contact us form mentioning your registered email address in the email field:

• The initial illustration you received at commencement date of the plan
• The policy amendment form requesting premium change
• Your passport, visa and National ID copies

Once submitted, we will contact you further to confirm your request.

However, incase you opt for reduction of payment, it is always recommended to commit to the original payment schedule to potentially achieve your long-term financial objective.

We know that the passing of a loved one creates plenty of stress on its own. We ensure to guide and help you with the process. To submit:

• Click contact us.
• Select “Product Type”, select Insurance purchased by you.
• In the “My Inquiry is related to” field, select Claim.
• In “More details about my Inquiry”, select Loss of Life.
• Fill the remaining fields and attach the required documents and click “Submit”.
  

• The claim may be submitted by the beneficiary from any part of the world provided that the policy is Active.
• The beneficiary(ies) do not have to travel to Bahrain to submit a claim.
• Payment will be transferred to the bank account of the beneficiary(ies).
  
  

For more information, e-mail us at GulfLifeClaims@metlife.com.

An acknowledgement will be sent and initial screening will be completed in three (3) business days. The documents will be fully examined, and a decision will be taken within ten (10) calendar days provided that all requirements are in good order.

For more information, e-mail us at GulfLifeClaims@metlife.com.

• Death certificate
• Loss of Life Claim Form to be completed and signed by each beneficiary. In case legal heirs are the designated beneficiary, succession certificate is required. In case of minor, guardianship certificate is required.
• Physician form to be completed and signed by the doctor, or details medical report stating the cause of death with date of onset of that cause.
• Police report, in case of accidental death
• Copy of passports of insured and beneficiary
  
  

All documents should be submitted in English or Arabic. Documents in other languages (due to claims incurred overseas) must be translated by an official public translator prior to submission.

In case original documents are required, you will be advised by us and the documents must be sent by registered mail to:

Claims Department PO Box 371916, Dubai, UAE.

For more information, e-mail us at GulfLifeClaims@metlife.com.

**Terms and conditions apply.

The claim should be submitted as soon as possible. Notification to be submitted within 10 calendar days of the incident, and all claim documents must be submitted within 30 calendar days.

For more information, e-mail us at GulfLifeClaims@metlife.com.

You will receive the benefit amount directly in your bank account.

Make sure you update the required details in the claim form or provide the following details:

• Beneficiary Account Number
• Beneficiary Name
• Swift or IBAN code as per the central bank requirements of the country the funds are sent to.
  
  

For more information, e-mail us at GulfLifeClaims@metlife.com.

• Log in to myMetLife.
• Click “Claims” tab at the top right or click “I want to…” dropdown on your Active policy and select “Submit a Claim”
• Follow the submission process.
  
  

Additional documents may be required.

For more information, e-mail us at GulfLifeClaims@metlife.com.

**Terms and conditions apply.

We wish you a speedy recovery. The documents required in order to make a Critical Illness claim are:

• Claim form to be completed and signed by insured and Treating Physician.
• Detailed medical report stating nature of ailment, cause of ailment, date of onset, treatment received and treatment plan.
• Evidence of occurrence (Histopathology report, ECG and cardiac enzymes, imaging report, etc).  
• Copy of insured’s passport.
  
  

All documents should be submitted in English or Arabic. Documents in other languages (due to claims incurred overseas) must be translated by an official public translator prior to submission.

Further documents could be required to confirm the occurrence of the condition.

Log in to www.mymetlife.net to download the required forms and follow the claims submission process.

For more information, e-mail us at GulfLifeClaims@metlife.com.

• Claimant’s Statement completed and signed by the insured.
• Physician’s Statement completed and signed by Treating Physician.
• Detailed medical report from Treating Physician indicating nature and date of onset of ailment /accident as well as degree of disability.
• X-Rays / CT Scans / MRIs / Laboratory tests results.
• Police report (in case of accident).
• Letter from Employer stating status of Employment.
• Salary slip showing the salary of last month.
• Medical committee’s report indicating degree of disability.

Log in to www.mymetlife.net to download the required forms and follow the claims submission process.

For more information, e-mail us at GulfLifeClaims@metlife.com

• Claimant and Physician’s Statement completed and signed by the insured and by Treating Physician.
• Detailed medical report from Treating Physician indicating nature and date of onset of ailment /
• accident as well as degree of disability.
• X-Rays / CT Scans / MRIs / Laboratory tests results.
• Police report if available.

Log in to www.mymetlife.net to download the required forms and follow the claims submission process.

For more information, e-mail us at GulfLifeClaims@metlife.com.

• Claim form to be completed and signed by insured and Treating Physician.
• Original hospital bill and receipts.
• Medical report indicating nature as well as date of onset of ailment / accident.
• All relevant imaging studies along with laboratory tests results.
• Police report, if available.
• Copy of passport showing dates of exit and entry (if case incurred outside the place of residence).

Log in to www.mymetlife.net to download the required forms and follow the claims submission process.

For more information, e-mail us at GulfLifeClaims@metlife.com.

• Final Proof of Loss forms to be completed and signed by applicant and Treating Physician.
• Employer’s Statement to be completed signed and stamped by Employer.
• All imaging studies.
• Police report (if any).
• Detailed medical report indicating nature of ailment, date of onset, cause of ailment and sick
• leave granted.
• Copy of passport of insured.

Log in to www.mymetlife.net to download the required forms and follow the claims submission process.

For more information, e-mail us at GulfLifeClaims@metlife.com

To help fight against tax evasion and protect the integrity of tax systems a new information-gathering and reporting requirement for financial institutions in participating countries is in place and referred to as the Common Reporting Standard (CRS). For the complete list of participating countries, please refer to the OECD website.

In line with the Insurance Authority Board of Directors decision (number 32 of 2017) concerning the enactment of Common Reporting Standards (“CRS”), MetLife must obtain tax residency status for all its existing and new customers.

CRS is a tax information exchange standard developed by most countries worldwide and enacted into the Bahrain. The law requires all financial institutions in Bahrain to collect and maintain valid documentation from their customers.

CRS is a mandatory requirement. In case you do not want to provide the required information then we will not be able to go ahead with your request for a new policy or any amendment or pay out request on your existing policy.

• If your policy generates cash value, then CRS is required for any change to or withdrawal from your policy.
• Make sure you have listed all countries you are a resident of.
• If the TIN is not available, please provide the appropriate reason.
• For more information about what to write as a reason in the CRS section, you may consult your local tax office or visit the link below:
  https://www.oecd.org/tax/automatic-exchange/crs-implementation-and-assistance/tax-identification-numbers/

Under the CRS, tax authorities require financial institutions such as MetLife to collect and report certain information relating to their customers’ tax status.

If you invest in new financial products or if we observe a change in our customer’s circumstances in some way, we are required to validate several details about our customers. This process is referred to as “self-certification” and we are required to collect this information under the CRS.

For individuals, tax residence typically refers to any jurisdiction where customers are liable to pay income taxes or have an obligation to file their tax returns. This can be determined by where the individual works or actually lives. However, there are other contributing factors that are based on each jurisdiction’s tax residency rules.

Please contact a local tax / legal advisor or check the OECD website for more information on how to determine your tax residency, as MetLife is not at liberty to disclose tax advice.

Ideally, the information needs to be provided once. An updated form shall be required in case of change in customer information and where this may indicate a change in tax residency status. Customers are encouraged to update MetLife records accordingly. In addition, MetLife may ask for updated information as and when deemed necessary.

Your local tax office can guide you on your tax information. To find the contact details of each country’s tax office, follow the steps below:

• Go to OECD portal.
• Select your country of residency
• On the last page, you will find the e-mail address mentioned

Yes. All new and existing customers will be subject to CRS documentation.

Yes, you will need to provide a separate CRS self-certification form for each policy.

This is for US federal income tax purposes. The US internal revenue service requires the company to report to taxable income paid to persons subject to United States Federal Income Tax. Please not that if you a US person for US Tax purposes and fail to provide a US Tax Identification number to the company, the IRS requires the company to withhold tax from taxable income payments made to you at the rate of up to 30%.

Yes. All nationalities must answer the CRS/IRS questionnaire. In the IRS section, select “Are not” if you are not a US person.

We require you to complete either W-8BEN / W-9 forms.

• W8 for Non-US person
• W9 for US person (citizen, resident alien, other US person status)

The Foreign Account Tax Compliance Act (FATCA) is a US tax reporting and withholding law which applies to US taxpayers.

The law is designed to combat tax evasion by US citizens, and it requires all financial institutions including MetLife to conduct due diligence on customers and Partners.

To comply with FATCA, MetLife operations must collect appropriate documentation and information from their customers and Partners to review indicators of US status and determine FATCA Compliance.

FATCA is applicable to ALL financial institutions around the world, regardless of the organization’s place of origin. From July 2014 onwards, no financial institution will be able to operate without complying with FATCA.

In addition, most of the GCC governments (Bahrain, Qatar, UAE and KSA) are in the process of signing Inter-Governmental Agreements (IGA) with the U.S. to allow the implementation of FATCA in all operating financial institutions in their countries.

In other words, no matter what company you use for your insurance services, the company will be subject to FATCA. At MetLife, we are committed to offering you our support and we will continue to update you on any FATCA developments and deadlines.

Even if you have already provided information under FATCA, you may still need to provide additional information under CRS, as FATCA is restricted to U.S. customers and CRS targets tax residents of participating jurisdictions.

Value Added Tax (or VAT) is a tax on the sale of most goods and services. It was implemented in Bahrain on 1 January 2019.

VAT is an indirect tax. An indirect tax is a tax which is collected from customers by businesses (e.g. MetLife) and is passed on to the government. This tax will be used by the government to pay for public services- hospitals, schools etc.

The standard rate of VAT is currently 10%. It was increased from 5% on 1 January 2022.

Some goods and services will be subject to VAT at 0% and others will be exempt from VAT or outside the scope of VAT altogether.

VAT registered businesses charge and add VAT to the value of goods and services provided to customers.  The VAT is collected by the business and paid to the Tax Authorities.

Taxable insurance policies such as in-hospital and telemedicine are subject to VAT of 10%. This VAT will be paid by MetLife to the tax authorities.

In Bahrain, general insurance is subject to VAT at 10%. This would include most health insurance policies.

Life insurance is not subject to VAT (i.e. VAT exempt). Life insurance is defined as- Long term insurance, personal accident over one year, savings and fund accumulation insurance.

We do not expect VAT to affect the entitlements under your plan.

Yes, if VAT was charged on the premium and you have paid the VAT amount, we will refund the premium and VAT. However, no VAT will be refunded if there was no VAT charged on the initial premium.

If you as an individual move out of the Bahrain but within the GCC, VAT will still apply. If however you move outside the GCC subject to providing proof of change in address, as well as other proof which may be stipulated by the Tax Authorities, no VAT will be charged on your policy.

MetLife’s Bahrain VAT number is 200000407300002.

Your medical insurance card is always available for download via our myMetLife mobile app.

To download the application click Android/iOS or scan the QR code.

Login to the mobile app and click “View my Medical Cards”.  You may take a screenshot for your records, please ensure you have the latest version of the application.

We have contracts with over 1,400 Medical Providers in the Gulf and over 3,200 facilities in India.

Locate the medical provider nearest to you by clicking here.

Please make sure you know your card color or type to be able to search for your preferred provider. 

Surgery usually requires a pre-approval from MetLife. If you are visiting a doctor within our network, your medical provider will typically do this on your behalf.

If the medical provider is not in our network, you may arrange to send an email to Approval.Submission@metlife.com providing the following requirements:

• Detailed medical report
• Diagnostic reports
• Cost estimate hospital bill showing breakdown of all charges

Pre-approval may take 30 mins up to 48 hours depending on the case.

Out-patient

A patient who is not hospitalized overnight but who visits a hospital, clinic, or associated facility for diagnosis or treatment and sends home after the consultation.

Day-case

A patient or case that comes into hospital for a medical treatment or surgical procedure and is dealt with and released in the course of one day. This is considered as out-patient case.

In-patient

An insured member who is registered as a bed patient in a hospital and incurs daily room and board charges with a minimum stay of 24 hours. 

A co-pay or deductible is a fixed amount you pay for a health care service, like a doctor’s appointment. The set amount is mentioned on your medical card. You should not be charged the “co-pay” for follow-up visits within 7 calendar days from your initial consultation with the same condition and the same doctor.

You will need an insurance certificate. To download:

• Login to myMetLife
• Select “services”
• Select Medical Insurance Certificate
• Click on “submit” and the certificate will download as a PDF file on your local drive

Tip: You will need Adobe Acrobat Reader to view the certificate.

• Login to myMetLife
• Under the “Group” tab, click on “I want to…” dropdown
• Select “Submit a Claim”
• Upload your supporting documents & submit.

In case originals are required, you will be advised by us and the documents should be submitted in our local office or by registered mail to:

Claims Department PO Box 371916, Dubai, UAE

• Login to myMetLife mobile app
• Click on ‘Submit a new claim’
• Validate your bank details
• Select Inpatient or Outpatient (or both) from the Claim type drop down
• Select Country of treatment, input currency, select treatment start date and input total claimed amount
• Attach receipts and medical reports, check the box for T&Cs and submit.  You will receive a Claim reference number.
• If you are working offsite and do not have access to the internet, please contact your HR department to submit the claim.

To download the application click Android/iOS or scan the QR code

MetLife will reimburse you for the claimed expenses according to co-insurance, deductible, geographical scope and reasonable & customary basis that can be found in your policy provisions. An “Explanation of Benefits” will be sent to your registered e-mail showing how the claim was calculated.

You may also have received a lesser amount because you visited a hospital / clinic outside our network of approved providers. We recommend you visit any hospital or clinic in our network.

Locate the medical provider nearest to you by clicking here.

It is recommended to visit medical providers listed in our network as you will benefit from:

• Direct Payment Facility – Only pay your deductible and MetLife covers the rest
• No claim forms to fill, no documents to collect
• Pre-approvals are arranged by the network medical provider
• Treatment may be covered up to 100% within the Network

For more details on your coverage provisions please login to myMetLife portal or mobile app and view your ‘Table of Benefits’.

We pay claims via wire transfer. Ensure to update your bank details through myMetLife or mobile app.

Tip: To guarantee the receipt of the funds please ensure you mention the complete and accurate details of your personal bank account.

You will be prompted to update the mandatory fields below:

• Country: The country to which your bank belongs.
• Bank Name: Name of your bank.
• SWIFT / BIC code: You can collect it from your bank, if not populated automatically.
• IFSC / ABA code: You can collect it from your bank, if not populated automatically.
• IBAN: You can collect it from your bank. If your country does not use IBAN, just enter your account number instead. Please ensure you are entering the correct number to avoid delays.
• Payment Currency: The payment currency on your bank account.
• Accountholder’s name: Mention the full name as on your bank account.
• Account number: The account number on your account.

Once you have submitted your claim, you will receive an acknowledgement email with your claims tracking number to your registered email/mobile.

Provided the claim documents are enough, our Claims Team specialists will evaluate it within 10 working days and you will be notified via e-mail and SMS of the claim status. If the claim is approved, the amount you are entitled to receive will be transferred to your bank account.

If the claim documents are insufficient, you will be notified via e-mail with the Explanation of Benefits. A follow-up reminder notification will be sent on 7th, 15th & 30th days. You can also check the status of the claims by logging into myMetLife online portal / MyMetLife mobile application.

• Official receipt showing the attending physician’s detailed charges along with stamp and signature.
• Itemized pharmacy bill showing the date of purchase, name of patient, quantity and name of drugs along with the physician’s prescription.
• Official receipt showing charges for each of the lab tests, X-ray films and other examinations done and supported by the respective physician’s request to undergo examinations, and copies of the results of examinations undertaken.
• For physiotherapy claims - the claim form and referral letter must be from an orthopedic physician.

• Itemized hospital bill supported by the official hospital receipt for the total amount paid.
• Official receipt showing attending physician’s or surgeon’s charges along with their stamp and signature.
• Detailed Hospital Discharge Report.
• Lab tests, X-ray films and other examinations done and supported by the respective physician’s request to undergo examinations, and copies of the results of examinations undertaken.

MetLife accepts scanned copies, however, for certain claims we might request you to provide originals. Therefore, we request you to retain all original documents pertaining to your treatment until the claim is settled.

All necessary claims documents must be submitted within 90 days of the treatment date.

• The medical services you acquire should be covered by your policy (Refer to exclusion list in your policy’s table of benefits to know what’s not covered).
• The medical services you acquired was not for experimental, cosmetic or investigational purposes but rather was medically necessary to be done.
• Submitting clear and detailed receipts or bills evidencing the medical service you acquired. 
• Where applicable, you provided a referral or pre-authorization letter along with your claim.
• It is recommended to visit medical facilities within our network.
• The claim submitted is not within policy limitations.
• Ensure you submit medical documentation stating why its medically necessary to do a specific test/treatment, any referrals/recommendations that you received from your doctors or other supporting documents that can help evaluate your claim.
• Ensure you have all correspondence /documentation related to your claim stored in one place for convenient coordination