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Form Library

We’ve made it super easy to find what you’re looking for, because your time is valuable. Need to update your contact details, file a claim or allocate a premium? Simply select any of the categories below and click on the relevant form to download it.

For Medical Claims or Individual Claim forms please access:

For Medical Claims or Individual Claim forms please access:

Dear customer, in line with our commitment to always provide you the best service, please note that we are not issuing payments via cheque. To ensure that we offer the prompt service you expect of us, please submit your bank details along with your pay-out request.  As we continuously strive to improve our services, please be informed that you will receive an SMS after the processing of all payment related requests. As such, please may you ensure that your contact information is always up to date.

These forms are required for:

  • Changing address
  • Amending existing policy(ies)
  • Taking advantage of some of your policy features (loan, partial surrender, etc...)


Where should I send the completed form(s)?

By email:

By mail to: Customer Care MetLife, PO Box 371916, Dubai, UAE

Download Forms:

        Change of Address Form

        Declaration & Undertaking regarding a Lost Policy Form

        Policy Loan Request Form

        Policy Full Maturity and Release Form

        Policy Partial Maturity and Release Form

        Policy Partial Surrender and Release Form

        Policy Full Surrender        

        Request for addition of Recovery Benefit Plan Rider

        Request for Policy Change - Life (Change of Name, Beneficiary, Method of premium payment)

        Request for Policy Change - Personal Accident (Change of Name, Beneficiary, Method of premium payment) - 

        Specimen of Signature

        Health Certification

        W-8BEN-E Entities

        W-8BEN Individuals


        Authority & Indemnity

        Beneficiary Endorsement

        Telegraphic Transfer   

        Transfer between sub account

        Confirmation of resedential address

CRS Form

FAQs about CRS

Instructions to receive your funds by Wire Transfer (when applicable)

To prevent any delays in receiving your funds by Wire Transfer, please include the following details when confirming your payment instructions:

  • Bank Name
  • IBAN (Account Number if the country does not use IBAN)

Full name Swift code

Note: include IFSC if requesting the transfer to India.


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