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Feedback and Complaints

We’d love to hear from you as we continue to improve our offer. Please share your experience with us.

For more than a century, MetLife has a reputation as a company that believes in fair dealing, integrity and trustworthiness. That’s why we pride ourselves on always striving to deliver the highest standard of customer service.

If you feel that we have not lived up to these standards we would like to hear about it, so we can put it right for you.

How we can help you
Email Us Collapsed Expanded

Email us on complaints.gulf@metlife.ae, providing:

  • Your full name
  • Policy number
  •  Certificate number (only for policies held through your employer)
  • Contact telephone number
  • A brief description of your experience
Call Us Collapsed Expanded
Country UAE Bahrain Kuwait Oman Qatar Any other country
Number 800 6385433 800 08033 +965 2 208 9333 800 70708 800 9711 +971 4 415 4555  

 

Lines are open from 8:30am to 7:00pm (UAE time; GMT + 04:00 hour)

Visit Us Collapsed Expanded

UAE

Ubora Office Towers
Business Bay
Office no. 1903
P.O. Box 72578
Dubai, UAE

Bahrain

Office # 31, Building # A0452
Road # 1010 Sanabis 410
P.O. Box 20281                        
Manama 319, Kingdom of Bahrain

Kuwait

15th Floor, Rakan Tower
Salhia, Fahad Al-Salem Street
P.O. Box 669
Safat 13007, Kuwait

Oman

Haffa House Hotel, 2nd Floor
P.O. Box 894
P.C. 114, Muttrah, Sultanate of Oman

Qatar

Jaidah Square Building
Airport Road, near HSBC main branch
2nd floor
P.O.Box 913
Doha, Qatar

 

What happens next?

After you get in touch, we will:

  •  Acknowledge your complaint via email or call and share a complaints reference number;
  • Provide you with an update on your case investigation within two (2) working days;
  • Deliver a suitable resolution within five (5) working days from receipt of your complaint.

We are committed to providing our customers and partners with products and services of the highest standards.

If you feel our response did not completely satisfy your request, you may notify our appeals committee to re-assess the complaint within 3 months of the date of the initial resolution by emailing complaint.appeal@metlife.aeOne of our representatives will respond to you within five (5) working days.

Click here to download the complaints handling process.