Feedback & Complaints

We are committed to providing you wth the highest standards

For more than a centruy, MetLife has a reputation as a company that believes in fair dealing, integrity and trustworthiness. We are therefore committed to providing our customers and partners with products and services of the highest standards.

What happens next?

After you get in touch, we will:

•  Acknowledge your feedback within two (2) working days, and send you a complaint identification number;
• Endeavour to complete our investigation and issue our response within ten (10) working days;
• Inform  you if for any reason we are not able to respond within ten (10) working days, and keep you updated as to our progress;
• Issue our response no later than twenty (20) working days after you first got in touch.

We are committed to providing our customers and partners with products and services of the highest standards.

If you feel our response did not completely satisfy your request, you may notify our appeals committee to re-assess the complaint within 3 months of the date of the initial resolution by emailing complaint.appeal@metlife.ae. One of our representatives will respond to you with five (5) working days.

Click here to download the complaints handling process.