Due to Coronavirus (COVID-19), the contact centre will operate daily from 8 am to 7 pm (UAE time) –If you need support outside of these hours please feel free to use the self service options available on our website https://www.mymetlife.net/ or download our mobile app.
Our data collection and use policies with respect to visitors to the Website are set forth in this statement ("Policy"). By using the Website, you signify your acceptance of this Policy.
What is "personally identifiable information?"
When reviewing this Policy you should understand that when we use the term "personally identifiable information" we mean any information that can be used to identify or contact a specific individual, such as a name, address, telephone number or e-mail address. When we refer to "aggregate information" we mean information that does not allow us to identify or contact a specific individual such as demographic information, purchase categories (e.g., life insurance), or visitors using a particular browser to access the Website.
Does MetLife collect any information about visitors to the Website?
Cookies are small pieces of information that our server places on a visitor's computer hard drive to enable that person to more easily communicate and interact with the Website and to provide us with important information on how visitors use the Website.
Does MetLife collect or share personally identifiable information with other companies?
MetLife collects personally identifiable information on the Website. However, when we use other companies to provide services for us, we require them to protect the confidentiality of personal information they receive.
MetLife is a MetLife, Inc. company, and as such, your personally identifiable information may also be shared with other MetLife companies and as such you hereby grant MetLife your unambiguous consent, to process, share, and transfer your personal identifiable information to a recipient outside the country (including but not limited to MetLife Inc. Headquarters and their branches, affiliates, reinsurers, business partners, and/or to any actual or potential assignee, novatee or transferee of MetLife) where the processing, transferring or sharing of your personally identifiable information is requested by any of the above mentioned recipients or necessary or required for the performance of MetLife obligation under this Website and/or the insurance policy, or to comply with any obligation which MetLife is subject to.
What does MetLife do with aggregate information collected on the Website?
Because aggregate information collected on the Website does not personally identify you, we may use aggregate information for any purpose, and share aggregate information with third parties for any purpose. We may share the information gathered using cookies, Pixel Tags and other similar technologies with other MetLife companies and with our third party vendors. Use of this data is to improve our site by responding to our users' interests and providing more relevant and useful information. For example, we use aggregate information collected on the Website to evaluate how the Website is being used. In addition, we may collect and analyze information about how many visitors arrived at certain pages of the Website, how long they stayed on those pages, and where they went afterwards. This information allows us to determine which pages might be the most interesting and popular with visitors. It enables us to provide visitors with a better and richer website experience.
What information can third parties collect through the Website?
How does MetLife protect website information?
MetLife respects your privacy and understands that your trust is the cornerstone of our relationship. That is why we work so diligently to safeguard your privacy using industry standard security processes.