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MetLife SmartDoc*

Powered by HealthHub

MetLife SmartDoc*

Powered by HealthHub

*please consult your policy document first to determine if this coverage is provider by your employer.

We’ve combined the convenience of virtual healthcare with face to face interaction, so that you can have in-person care, anywhere. Instead of visiting a doctor’s office when you need medical attention, a nurse will come to your home and connect you to a physician through the most advanced diagnostic technology, diagnosing conditions, taking blood and sample collection as needed.

You’ll have access to specialists, regardless of your location, so you’ll never miss an appointment again.

Call 04-260-8707 to book your appointment with SmartDoc

What is SmartDoc?

When you or a member of your family are sick and want to meet with a nurse and physician from the comfort of your home, our newly introduced MetLife SmartDoc powered by HealthHub is here to assist you.

SmartDoc allows a nurse and physician from HealthHub to conduct a medical exam in the comfort of your home and remotely diagnose and treat common symptoms such as fever, cold, ear infection, stomachache, sore throat, congestions, etc.

The nurse and physician are equipped with the latest diagnostic technology to check your vitals such as Pulse-Oximeter, Weight/Height and BMI, Thermometer, Non-Invasive Blood Pressure, ECG (3 lead or 12 lead), Electronic Stethoscope, Spirometer, Respiratory Rate and Glucometer.

In addition, SmartDoc uses advanced instruments that can record audiogram hearing and Video Laryngoscope tests, along with Medical Cameras, PTZ (Pan, Tilt, Zoom). Cameras are fully controlled by the physician with their patient while simultaneously viewing real-time comprehensive medical data to determine the appropriateness of telemedicine on a case-by-case basis.

SmartDoc: Everything you need to know

   

Step 1

Call 04-260-8707 to book your appointment with SmartDoc.

 

Step 2

Our experienced nurse will arrive to your home, and will provide assistance through your examination using SmartDoc diagnostic tools. At the time of the appointment, SmartDoc team will also verify patient’s details by checking Emirates ID/Passport

Step 3

The nurse will connect you digitally to the physician, who will complete your examination, to provide the diagnosis based on the medical exam data.

Step 4

During the visit, if the physician recommends the need for diagnostic follow up, such as blood sample, the physician will send the referral instantaneously to MetLife.

Step 5

Following the examination if a prescription is needed, the physician will send your medical prescriptions to the nearest available pharmacy, who will deliver your prescribed medicines at your doorstep all within minutes and from the comfort of your home.

SmartDoc healthcare services include:

Overall check-ups

          

Emergency services

      

Cardiopulmonary data

       

Chronic illness follow-ups

      

Laboratory tests

     

FAQs

Currently only the members in Dubai have access to the program.

HealthHub is in all tiers of the MetLife network.

Member may be responsible for a co-pay for the Smart Doc consultation, labs and tests, or medicine in accordance to the plan.

Below is a list of some of the most common conditions for which you can request SmartDoc.

  • Flu-like symptoms
  • Coughs
  • Colds
  • Fever
  • Sore throats
  • Allergic rhinitis
  • Skin rashes
  • Earaches
  • Urinary symptoms
  • Nausea/ vomiting
  • Diarrhea
  • Indigestions
  • Eye infections
  • Rashes
  • Sinus congestion/allergies
  • Headaches
  • Chronic diseases such as Diabetes, Hypertension and Cholesterol disorders
  • Respiratory conditions such as Asthma and COPD

HealthHub application is available to keep and access patient history records. :  

https://play.google.com/store/apps/details?id=com.eit.healthhub&hl=en&gl=US

https://apps.apple.com/us/app/healthhub-by-al-futtaim/id1482271280

Within 1 hour from the initial call (depending on the selected doctor availability and the patient queue at the time)

8 a.m. – 12 midnight 7days a week.

Call 04-260-8707 to book your appointment.

     

    English, Arabic, French, Hindi, Urdu, Malayalam, Tagalog.

PCR test can be arranged provided that the symptoms match with the regulatory guidelines. SmartDoc should be informed ahead to make sure that the kit is available. Otherwise all screenings will be on a cash basis.
Yes, both GP and specialists are available.

 

Health hub clinics are fully equipped to cater for further treatment and you will be referred accordingly.
You will receive a secured link to proceed with the payment on-line.

Here’s what SmartDoc users had to say:

Currently only the members in Dubai have access to the program